Belgium

Working and dealing with the Belgians

Who Should Attend ?

Company managers and staff working and dealing with the Belgians

Benefits of Attendance

The aim of this seminar is to significantly improve the participants’ effectiveness in their professional relationships with the Belgians enabling them to be operational right from the start.

At the end of this training, participants will have acquired insights and techniques to:

  • Be aware of their own cultural baggage
  • Fully understand Belgian context and culture
  • Analyse possible situations in which misunderstandings may arise and identify ways of communicating
  • Reduce stress and misunderstandings
  • Decipher and understand decision-making and negotiation processes

Nomad

What’s more?

  • Innovative and effective online tools:
    • Nomad’ Profile®: Cultural Profile, Comparison tool, Country Packs
    • Nomad’ Network®: preparing & following the training
  • Theoretical as practical and concrete approach
  • Personalized action plan

Programme Outline

Module 1

Understanding cultural differences

  1. Intercultural awareness : the key to success in international business
    1. Taking stock of one’s own cultural baggage
    2. The basics of effective intercultural management
    3. Identifying and going beyond cultural stereotypes
  1. Key aspects of Belgian culture
    1. A recent kingdom boasting an age-old history
    2. The federation, communities and regions
    3. The home of numerous European and international institutions
    4. Flemings, Walloons and German speakers: the various faces of the Belgium population
    5. A multi-ethnic society
    6. An economy based on industry and on the service sector
  1. The impact of values and behaviour patterns on professional dealings and relationships
    1. The family and private life: a protected area
    2. Belgian women and the challenges of successful emancipation
    3. Hospitality and courtesy, formality and politeness
    4. Strong community roots: festivals and celebrations
    5. Punctuality and discipline, modesty and discretion
  1. The Belgian corporate world
    1. A management style which puts the emphasis on service and efficiency
    2. Attitudes to hierarchy and equality: some useful guidelines and trends
    3. Working methods and the notion of quality
    4. Professional relationships

Module 2

Succeeding in work with the Belgians

  1. Effective communication with the Belgians
    1. A minimal use of verbal communication
    2. Understanding unspoken messages
    3. The “French language trap”
    4. Belgium’s languages: multi-level communication
  1. Adapting your working methods
    1. The regional challenge
    2. Effective management: responsiveness, versatility and leadership
    3. Building trust and confidence: consultation, a willingness to listen
    4. Pragmatism and flexibility
    5. Acknowledgement of, and praise for personal performance
    6. Motivating, delegating, providing feedback and handling conflicts
  1. Successful meetings and negotiations with the Belgians
    1. Efficiency and expertise
    2. Taking full account of the regional situation. Establishing your credibility
    3. Identifying decision-makers, power chains and negotiation styles
    4. Time, priority and deadline management
    5. Understanding written contracts, their interpretation and implications
    6. Organising the post-negotiation phase
  1. Final handy tips
    1. Caution, patience and humility
    2. Protocol and etiquette
    3. Social standards, gifts, business cards, dress code, etc
    4. Sensitive subjects: politics, history, religion
    5. Humour: a double-edged sword

Customisation

Customisation

You may attend this course as an individual or as part of a group. We will discuss the content, the date and the location of the course with you beforehand to ensure it meets your personal preferences.

Please contact your account manager, Anne Marie van Schaik:

  1. by phone +31 20 8208639
  2. or make a request for a proposal.

Contact