Communication skills in virtual teams


Who Should Attend

Managers and members of long distance or “virtual” teams operating in a
national or international environment.

Benefits of Attendance

The purpose of this seminar is to significantly increase the participants’ effectiveness when operating in a virtual environment. The goal is to enable them to work efficiently as a part of long distance / virtual teams.

At the end of this training, they will have acquired the skills they need in order to:

  • Assess and appreciate the challenges of virtual teams
  • Identify and make use of cultural differences
  • Develop the skills they need for long-distance working
  • Create a group consciousness and “virtual team dynamics”
  • Adapt their working methods to a virtual environment
  • Apply what they have learned from the seminar in their professional environment


What’s more?

  • Innovative and effective online tools:
    • Nomad’ Profile®: Cultural Profile, Comparison tool, Country Packs
    • Nomad’ Network®: preparing & following the training
  • Best practises of long distance and virtual communication
  • Exercises and case studies experienced in the company
  • Personalized action plan and strategies for long distance team working


Programme outline

Custom made training

You may attend this course as an individual or as part of a group. We will discuss the content, the date and the location of the course with you beforehand to ensure it meets your personal preferences.

Please contact us for your tailor-made training or call +31 (0)88 02 88 090.


Module 1

Understanding the way virtual teams operate

  1. Challenges and opportunities of virtual teams
    1. In what ways are virtual teams different from “normal” teams?
    2. In what ways are they similar?
    3. Various types of virtual teams
    4. Challenges and opportunities related to virtual working
  1. Intercultural challenges
    1. Dealing with differences, confusion and indifference
    2. Understanding and mastering time and space-related factors
    3. Managing risks and uncertainty
    4. Interacting with the group, the hierarchy and authority
    5. Identifying and understanding your cultural profile and that of others
    6. Making effective use of cultural differences within virtual groups
  1. Sharing information and communicating effectively at long distances
    1. Communication process for virtual teams
    2. Affective and cognitive aspects of remote communication
    3. IT and collaborative tools: the choice and optimization of the technology
    4. Speaking a common language
  1. Adapting tools and working methods
    1. The definition of individual and collective roles within projects
    2. Team building and team working
    3. Assessing the tasks performed by staff members (important and urgent)
    4. Skills assessment and expected results
    5. Remote knowledge management
    6. Remote conflict management

Module 2

Maximizing the effectiveness of a virtual team

    1. Generating virtual team dynamics
      1. Defining the vision and objectives of a virtual team: creating meaning
      2. Drawing up a “virtual team charter” including the team’s commitments
      3. Confidence in virtual group environments: forms and mechanisms
      4. Creating a group consciousness
      5. Power and influence in virtual environments
      6. Developing your E-leadership
    1. Preparing and running remote meetings
      1. Various types of remote meeting
      2. Preparation, organisation and follow-up: the role of a meeting organizer
      3. Fully understanding sources of influence and decision-making processes
      4. Anticipating latent conflicts
      5. Reconciling cultural differences
    1. Skills management for virtual teams
      1. Expected results: Acquiring the know-how required to succeed in long distance teams
      2. Developing key skills of members of virtual teams
      3. Assessing the added value generated by long distance working
      4. Analysing strengths and areas for improvement
      5. Remote working and personal challenges
    1. Identifying best practices
      1. Listing the skills identified during the seminar: knowledge, know-how and interpersonal skills
      2. Identifying personal and professional challenges when it comes to improving and consolidating your remote working abilities
      3. Identifying and encouraging best practices from existing or future virtual teams based on the skills acquired at the seminar