Communication skills in international teams

communicatietrainingen

Who Should Attend

Anyone working in a multicultural environment who wishes to gain a better
understanding of cultural differences and improve its ability to communicate
effectively.

Benefits of Attendance

The objective of this seminar is to significantly improve participants’ ability
to operate in a multicultural context. More specifically, the programme aims
to prepare participants to cope with the difficulties and pitfalls inherent in
cross-cultural interactions, in order to better communicate with people from
other countries.

At the end of this training, participants will have acquired insights and
techniques to help them to:

  • Be aware of their own cultural baggage
  • Decode different communication practices and styles
  • Anticipate and prevent breakdowns in communication stemming from cultural differences
  • Reduce sources of stress and misunderstandings
  • Acquire practical tools to communicate successfully in an international environment

Nomad

What’s more?

  • Innovative and effective online tools:
    • Nomad’ Profile®: Cultural Profile, Comparison tool, Country Packs
    • Nomad’ Network®: preparing & following the training
  • Theoretical as practical and concrete approach
  • Personalized action plan

 

Programme outline

Open training

  • 8 March 2018 – Communication skills in International Teams – Module 1 – 9:00-17:00 uur in Amsterdam – €750,-
  • 15 March 2018 – Communication skills in International Teams – Module 2 – 9:00-17:00 uur in Amsterdam – €750,-
  • 13 September 2018 – Communication skills in International Teams – Module 1 – 9:00-17:00 uur in Amsterdam – €750,-
  • 20 September 2018 – Communication skills in International Teams – Module 2 – 9:00-17:00 uur in Amsterdam – €750,-

Register for this open course

Custom made training

You may attend this course as an individual or as part of a group. We will discuss the content, the date and the location of the course with you beforehand to ensure it meets your personal preferences.

Please contact us for your tailor-made training or call +31 (0)88 02 88 090.

 

Module 1

Understanding cultural codes

  1. Understanding how cultural differences may affect professional relationships
    1. Understanding different culture and value systems
    2. Avoiding stereotypes, understanding the dangers of sharing a common language
    3. Getting to know the different stages of cultural adaptation: from shock to synergy
    4. Valuating the different levels of integration between foreign cultures: individual, functional, organizational and national
  1. Mapping : Pinpointing cultural differences
    1. Identifying everyone’s expectations and practices
    2. Optimizing your relationships with others
      1. Understanding the importance of working and personal relationships
      2. Implicit and explicit communication
      3. Relationships between individual and group
    3. Coordinating working and decision making practices
      1. Risk management
      2. Time management
      3. Power distance
    4. Understanding different ways of thinking and adapting your communication
      1. Linear/circular way of thinking
      2. Analysing facts/ having a broad perspective
      3. Simple/complex approach
      4. Convincing using facts/persuading
      5. Analysing your cultural profile
  1. Developing your cross-cultural communication skills
    1. Identifying key cross-cultural skills
    2. Analysing your own weak points

Module 2

Communicating efficiently in an international environment

  1. Adapting one’s communication in a cross-cultural context
    1. Identifying everyone’s expectations, finding the common objective
    2. Understanding the impact of verbal and non-verbal communication
    3. Identifying your interlocutors’ communication style
    4. Passing on a message and its intention in the appropriate style
    5. Getting sure your message is fully understood and won’t create misunderstandings
    6. Adopting a common language while using differentiated communication styles
  1. Bridging : How to overcome the challenges of longdistance communication
    1. Identifying the characteristics of long-distance communication
    2. Estimating potential difficulties and setting up an efficient resolution tool
    3. Optimizing the impact of a negotiation using the 4key instruments of long distance communication: preparation, purpose, process, people
    4. Making an efficient phone call: giving your call a structure, guiding your interlocutor, listening actively, using your voice better
    5. Writing clear mails/letters in an adequate style
    6. Carrying out successfully your videoconferences: preparing and leading a videoconference considering cross-cultural specifics
    7. Managing a conflict and passing on a tense message
  1. Integrating : Best practices
    1. Identifying professional do’s and don’ts
    2. Making the most of cultural diversity
    3. Working out a plan of action

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