Dutch business culture – Anecdotes from outside the fishbowl

An important step towards becoming a competent player in the international work environment is having a good understanding about one’s own culture. Like water to a fish, the influence of our own culture is often invisible to us. Getting an outsider’s perspective can help exploring the waters we swim in and learning more about our own cultural baggage. [Read more…]

Culture: The secret ingredient to excellent service quality in hospitality

If there is a place where customers pay special attention to the quality of the service they receive, it is in the hospitality industry. As such, not surprisingly, hotels invest a significant amount of time and money into training their employees fairly sophisticated soft skills such as anticipating guests’ needs, paying individual attention, service when promised or the ultimate objective of exceeding guests’ expectations. [Read more…]